Bio Industrial – Privacy Policy

Last Updated: December 2025

At Bio Industrial, we respect your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store, and share information when you use our website (bioindustrial.co.za) or engage with our services. By using our website or contacting us, you consent to the processing of your Personal Information under the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

1.1 Personal Information You Provide

When you contact us, request a service, or make a purchase, we may collect:

  • Full name

  • Email address

  • Phone number

  • Address and delivery details

  • Product or service details

  • Payment or billing information

1.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address, device, and browser information

  • Pages visited and browsing behaviour

  • Cookies and analytics data to improve site performance and user experience

2. How We Use Your Information

We may use your Personal Information to:

  • Respond to enquiries and provide services or products

  • Process orders or service requests

  • Communicate updates regarding products, services, or accounts

  • Maintain records for operational, legal, or financial purposes

  • Improve our website, services, and user experience

  • Send marketing communications only if you have opted in

3. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enable essential site functionality

  • Analyse visitor behaviour and improve website performance

  • Remember user preferences and session data

You may disable cookies in your browser, though some site features may be affected.

4. Sharing of Personal Information

We do not sell your Personal Information. We may share it only when necessary:

  • With internal staff or service providers assisting in delivering services

  • With IT or hosting providers bound by confidentiality agreements

  • With legal or regulatory authorities when required by law

All third parties must handle your information confidentially and only for the purpose for which it was shared.

5. Data Security & Retention

We implement appropriate technical and organisational measures to protect your Personal Information against:

  • Unauthorised access, use, or disclosure

  • Loss, theft, or corruption

We retain your information only as long as necessary to fulfil the purpose it was collected for or to comply with legal or accounting requirements.

6. Your Rights under POPIA

You have the right to:

  • Access the Personal Information we hold

  • Request correction or updates

  • Request deletion where legally permissible

  • Withdraw consent for marketing communications

  • Object to certain forms of processing

  • Lodge a complaint if your Personal Information is mishandled

To exercise these rights, contact us using the details below.

7. Contact Us

Bio Industrial
Website: https://bioindustrial.co.za
Email: [Insert Contact Email]
Phone: [Insert Contact Number]

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/